DPDPA
Chapter 1 – Preliminary
Chapter 2 – Obligations of Data Fiduciary
Chapter 4 – Special Provisions
Chapter 5 – Data Protection Board Of India
Chapter 6 – Powers, Functions And Procedure To Be Followed By Board
Chapter 7 – Appeal And Alternate Dispute Resolution
Chapter 8 – Penalties And Adjudication
Chapter 9 – Miscellaneous
Section 13
Right of grievance redressal
- A Data Principal shall have the right to have readily available means of grievance redressal provided by a Data Fiduciary or Consent Manager in respect of any act or omission of such Data Fiduciary or Consent Manager regarding the performance of its obligations in relation to the personal data of such Data Principal or the exercise of her rights under the provisions of this Act and the rules made thereunder.
- The Data Fiduciary or Consent Manager shall respond to any grievances referred to in sub-section (1) within such period as may be prescribed from the date of its receipt for all or any class of Data Fiduciaries.
- The Data Principal shall exhaust the opportunity of redressing her grievance under this section before approaching the Board.